Terms of Service

Last updated: March 18, 2026

These Terms of Service explain the rules that apply when you visit, browse, access, or purchase from Black Diamond®. By using this website, placing an order, creating an account, or contacting us about a purchase, you agree to follow these Terms of Service and any related store policies posted on this website.

Acceptance of Terms

By accessing or using the Black Diamond® website, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use the website or place an order through the store.

These terms apply to all users of the website, including visitors, customers, account holders, and anyone who submits information, places an order, or interacts with Black Diamond® through this store.

Online Store Terms

You may use this website only for lawful purposes and in accordance with these Terms of Service. By using the store, you confirm that you are able to enter into a purchase agreement or that you are using the website with appropriate permission.

You agree not to use the website in a way that interferes with store operation, disrupts other customers, attempts unauthorized access, or violates any applicable laws or regulations.

Product Information

Black Diamond® works to present product information as clearly and accurately as possible. Product descriptions, images, colors, sizing, availability, materials, specifications, and related details may vary depending on the item, screen display, supplier information, or product updates.

Please review product details carefully before placing an order. If you have questions about an item, sizing, compatibility, or product use, contact customer support before purchasing.

Pricing & Availability

Product prices, discounts, availability, and promotions may change without prior notice. Black Diamond® may update, limit, remove, or discontinue any product, collection, offer, or promotion at any time.

If a product is listed with incorrect pricing, availability, description, or promotional information, Black Diamond® may correct the error and may cancel or adjust the affected order when appropriate.

Orders & Payment

When you place an order, you agree to provide current, complete, and accurate information, including your name, billing information, shipping details, email address, and any other information required to process the order.

Black Diamond® may review, decline, cancel, or limit an order if there is an issue with payment authorization, suspected fraud, incorrect information, product availability, pricing error, duplicate order activity, or other order-processing concern.

Payment must be approved before an order can be processed. Additional verification may be requested if needed to complete or protect the transaction.

Shipping Reference

Black Diamond® offers Free Worldwide Shipping as described in the store’s Shipping Policy. Shipping timelines, processing times, tracking updates, delivery estimates, destination availability, and customs-related details are handled according to the Shipping Policy posted on this website.

Please make sure your shipping address is complete and accurate before placing an order. Address errors, incomplete delivery details, customs processing, local delivery conditions, weather, holidays, or carrier-related delays may affect delivery timing.

Return Reference

Black Diamond® offers 30 Days Free Returns on eligible items as described in the store’s Return Policy. Return eligibility, item condition, return instructions, exchanges, damaged or wrong items, and refund timing are handled according to the Return Policy posted on this website.

Customers must contact customer support before sending any return. Returns sent without customer service instructions may not be accepted.

Account Information

If customer accounts are available on this website, you are responsible for keeping your account login details confidential and for restricting access to your account. You are responsible for activity that occurs under your account when caused by your failure to protect your login information.

Please contact Black Diamond® if you believe your account information has been used without permission or if your account details need to be updated.

Prohibited Uses

You agree not to use the Black Diamond® website, products, content, checkout, contact forms, or account tools for prohibited activity, including but not limited to:

• Violating any applicable law, rule, or regulation.
• Submitting false, misleading, incomplete, or unauthorized information.
• Attempting to interfere with website security, payment systems, checkout, or store operation.
• Uploading or transmitting malware, harmful code, spam, or abusive content.
• Copying, scraping, reproducing, or misusing website content without permission.
• Using the website to harass, abuse, defame, threaten, or discriminate against others.
• Attempting to place fraudulent orders or misuse discounts, promotions, returns, or payment methods.

Intellectual Property

The content on this website, including text, graphics, logos, images, product presentation, page design, icons, and other materials, is owned by or licensed to Black Diamond® or its content providers unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, publish, sell, or exploit website content without written permission, except for normal personal use while browsing or shopping on the website.

Third-Party Links

The Black Diamond® website may contain links to third-party websites, payment providers, delivery tools, or other external services. These third-party services are not controlled by Black Diamond®.

Black Diamond® is not responsible for third-party websites, content, policies, practices, errors, delays, or services. Please review any third-party terms and privacy policies before using those services.

Disclaimer

The website and its content are provided for general ecommerce use. Black Diamond® does not promise that the website will always be available, uninterrupted, error-free, secure, or that all product information will always be complete, current, or free from typographical errors.

To the fullest extent permitted by applicable law, Black Diamond® disclaims warranties not expressly stated in these Terms of Service or other posted store policies.

Limitation of Liability

To the fullest extent permitted by applicable law, Black Diamond® will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, inability to use the website, purchase of products, order delays, product availability issues, or reliance on website content.

Nothing in these Terms of Service limits rights that cannot be limited under applicable law.

Changes to These Terms

Black Diamond® may update or revise these Terms of Service from time to time. When changes are made, the updated terms will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.

Contact Information

For questions about these Terms of Service, orders, payments, shipping, returns, exchanges, product questions, or account help, contact Black Diamond® customer support at [email protected].

Please include your order number, account email, and a clear description of your question when contacting support.