Shipping Policy
Free Worldwide Shipping for Black Diamond® orders.
Black Diamond® is committed to keeping shipping clear and simple. This policy explains our order processing time, estimated delivery time, tracking updates, worldwide shipping rates, customs coverage, and what to do if an order is delayed, lost, damaged, or sent to the wrong address.
Free Worldwide Shipping
Black Diamond® offers Free Worldwide Shipping on all orders. There is no separate shipping charge at checkout for standard worldwide delivery.
Order Processing Time
Orders are processed within 1–3 days after they are placed. Processing includes order review, payment confirmation, item preparation, and shipment handoff.
Processing times may be affected by order volume, product availability, holidays, address issues, or payment review. If we need additional information to process your order, we may contact you by email.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped. Delivery timing may vary depending on the destination, local delivery conditions, customs procedures, weather, holidays, or other carrier-related delays.
Delivery estimates are provided for general guidance and are not a guaranteed delivery date.
Shipping Destinations
Black Diamond® provides Free Worldwide Shipping to customers worldwide. Please make sure your delivery address is complete and accurate before placing your order.
Some delivery locations may require additional address details, local contact information, or recipient verification to complete delivery.
Shipping Rates
Shipping is free worldwide for Black Diamond® orders. The Free Worldwide Shipping service includes the shipping cost shown at checkout and any applicable customs duties, import taxes, brokerage fees, or other government charges.
- Order processing time: 1–3 days.
- Estimated delivery time: 2–5 days after shipment.
- Tracking update time: 1–3 days after shipment.
- Shipping rate: Free Worldwide Shipping.
Tracking Information
Once your order has shipped, tracking information will be updated within 1–3 days after shipment. Tracking may take time to appear in the carrier system after the package has been handed off.
If your tracking link does not show movement right away, please allow 1–3 days for the update to become available. If tracking still has not updated after that period, contact Black Diamond® at [email protected].
Customs, Duties, Taxes & Government Charges
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or other government charges related to your Black Diamond® order, please contact us before making payment so we can review and assist.
Wrong or Incomplete Address
Please review your shipping address carefully before submitting your order. Black Diamond® cannot confirm delivery if the address entered at checkout is incomplete, misspelled, or incorrect.
If you notice an address mistake, email [email protected] as soon as possible with your order number and the correct address. We will do our best to help before the order ships, but address changes may not be possible once shipment has begun.
Lost, Delayed, or Damaged Packages
Delayed Packages
If your order is delayed beyond the estimated delivery window, please check your tracking first. If the tracking has not updated or the package appears stalled, contact Black Diamond® for support.
Lost Packages
If tracking shows your package may be lost or has not arrived after a reasonable delivery period, email us with your order number and tracking details so we can review the shipment.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the package and affected item.
Missing Items
If your package arrives but an item appears to be missing, keep all packaging and contact Black Diamond® with your order number and the item name so we can help review the issue.
Order Support
For shipping questions, tracking help, address updates, customs notices, delayed packages, lost packages, damaged deliveries, or missing items, contact Black Diamond® customer support at [email protected].
To help us assist you faster, include your full name, order number, shipping address, tracking number if available, and a clear description of the issue.
