Contact Us
Questions about your order, gear, shipping, returns, or account? Black Diamond® support is ready to help.
Send us a message and our customer support team will get back to you as soon as possible. For the fastest help, include the details we need to understand your request and look up your order.
Email Support
Email Black Diamond® customer support at [email protected].
Typical response time: 24–48 hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to Include
To help Black Diamond® review your message quickly, please include the most relevant information for your request.
- Your full name and email address used at checkout.
- Your order number, if your question is about an existing order.
- The product name, size, color, or SKU, if your question is product-specific.
- A clear description of what you need help with.
- Photos or screenshots, when they help explain the issue.
How We Can Help
Order Support
Contact Black Diamond® for help with order questions, order details, payment concerns, item availability, or updates related to a recent purchase.
Shipping Support
Reach out if you need help understanding shipping updates, delivery questions, shipment status, or issues with a package already on the way.
Returns & Exchanges
For return or exchange questions, include your order number, the item you want help with, and whether you are requesting a return, exchange, or additional guidance.
Product Questions
Need help choosing gear or checking product details? Send Black Diamond® your question with the product name and any details about fit, use, size, or compatibility.
Account Help
If you need help with account access, saved information, or customer details, include the email address connected to your Black Diamond® account.
Contact Form
Use the contact form on this page to send a support request directly to Black Diamond®. Please include the same details listed above so our team can assist you efficiently.
Privacy & Message Handling
Black Diamond® uses the information you provide to review your request, respond to your message, and support your order or account. Please avoid sending sensitive payment information through email or the contact form.
We’re Ready to Help
Whether you have a question about an order, shipping, returns, exchanges, products, or account help, contact Black Diamond® at [email protected]. We’ll review your message and respond within 24–48 hours during customer service hours.
