Privacy Policy

Last updated: April 17, 2026

This Privacy Policy explains how Black Diamond® collects, uses, shares, stores, and protects customer information when you visit our website, place an order, create or use an account, contact customer support, subscribe to email marketing, or interact with our online store.

Information We Collect

Black Diamond® may collect information that you provide directly, information collected automatically when you use the website, and information needed to process orders, payments, returns, exchanges, and customer service requests.

• Contact details, such as your name, email address, billing address, and shipping address.
• Order details, such as items purchased, order number, delivery information, return or exchange requests, and customer support history.
• Account details, if accounts are available, such as login-related information, saved preferences, and account activity.
• Payment-related details needed to complete or verify a transaction.
• Communication details, such as messages you send to Black Diamond® by email, contact form, or customer support request.
• Website activity information, such as pages viewed, products viewed, browser type, device information, approximate location, referring pages, and shopping cart activity.

How Information Is Used

Black Diamond® uses customer information for normal ecommerce operations and customer support. This may include:

• Processing, confirming, fulfilling, and updating orders.
• Providing order support, shipping support, returns, exchanges, and product question assistance.
• Communicating about orders, account activity, customer service requests, and store updates.
• Improving website performance, shopping experience, product presentation, and store security.
• Detecting, preventing, and responding to fraud, unauthorized activity, abuse, or technical issues.
• Sending marketing emails when you subscribe or otherwise agree to receive them.
• Complying with applicable recordkeeping, security, tax, payment, and operational requirements.

Order Processing

When you place an order with Black Diamond®, we use the information you provide to confirm the order, process payment, prepare shipment, provide tracking updates, handle customer support, and manage returns or exchanges when applicable.

Please make sure your order information is accurate before submitting your purchase. Incorrect or incomplete details may affect order processing, delivery, customer service, or refund handling.

Payment Information

Black Diamond® uses PayPal/Stripe/Credit Card payment processing options to help complete transactions. Payment details are handled through the selected payment processor, and Black Diamond® receives only the transaction information needed to confirm, process, support, or refund an order.

Please do not send full credit card numbers, passwords, or other sensitive payment credentials by email or contact form.

Cookies & Analytics Tracking

Black Diamond® uses cookies and analytics tracking to support website functionality, remember shopping activity, maintain cart features, understand page performance, improve the customer experience, and help protect the website from misuse.

Cookies are small files stored on your browser or device. Some cookies are necessary for the website to work properly, while others may help with analytics, store performance, preferences, or marketing measurement.

You can usually adjust cookie settings through your browser. If you block or delete cookies, some parts of the Black Diamond® website may not function correctly.

Email Marketing

Because email marketing is enabled, Black Diamond® may send promotional emails, product updates, store announcements, offers, and related marketing messages when you subscribe or otherwise choose to receive them.

You can opt out of marketing emails at any time by using the unsubscribe link in a marketing email or by contacting Black Diamond® at [email protected]. Order-related and customer service messages may still be sent when needed to complete or support a transaction.

Service Providers

Black Diamond® may share limited customer information with service providers that help operate the store and provide services to customers. These providers may support payment processing, website hosting, order fulfillment, shipping, returns, email marketing, analytics, security, fraud prevention, customer service, and related store operations.

Service providers are expected to use customer information only as needed to perform services for Black Diamond® or as otherwise permitted by applicable requirements.

Data Security

Black Diamond® uses reasonable administrative, technical, and operational measures designed to help protect customer information. However, no website, payment system, email transmission, or online storage method can be guaranteed to be completely secure.

You can help protect your information by using strong passwords, keeping account details private, signing out on shared devices, and contacting us if you believe your account or order information has been used without permission.

Data Retention

Black Diamond® keeps customer information for as long as needed to process orders, provide customer support, manage returns and exchanges, maintain business records, prevent fraud, resolve disputes, comply with applicable requirements, and operate the store.

When information is no longer needed, Black Diamond® may delete, anonymize, or securely retain it as appropriate for store operations and recordkeeping needs.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access to your information, ask for corrections, request deletion, opt out of certain marketing communications, or object to certain uses of information.

To make a privacy request, contact Black Diamond® at [email protected]. We may need to verify your identity before completing a request.

Children’s Privacy

The Black Diamond® website is intended for general ecommerce use and is not directed to children. Black Diamond® does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

Black Diamond® may serve customers in different locations. If you access the website or place an order from outside the location where store systems or service providers operate, your information may be processed in a country other than your own.

By using the Black Diamond® website, submitting information, or placing an order, you understand that information may be transferred, stored, or processed as needed to operate the store and provide customer support.

Policy Updates

Black Diamond® may update this Privacy Policy from time to time. When updates are made, the revised policy will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means the updated Privacy Policy applies to your use of the store.

Contact Information

For privacy questions, customer information requests, email marketing preferences, order privacy concerns, or account-related privacy support, contact Black Diamond® at [email protected].

Please include your name, order number if applicable, account email, and a clear description of your request so Black Diamond® can assist you efficiently.